General terms & conditions


As a user of this website, you agree that your access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in this Legal Information area of the Igloobaby’s web site.



All content on is the property of IGLOOBABY FASHION LTD. (“IGLOOBABY”). This includes our trademark brand logo, designs, graphics, text, button icons and images, and is protected by Canadian and international copyright laws. Permission is granted to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to the placement of an order or shopping with IGLOOBABY. Any other use of this website or content or information contained in this website is strictly prohibited unless the written permission of IGLOOBABY is first obtained.



This website may contain typographical errors or inaccuracies and may not be complete or current. IGLOOBABY, therefore, reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience. is provided on an “as is” and “as available” basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, and products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, IGLOOBABY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. IGLOOBABY does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. IGLOOBABY will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

IGLOOBABY strives to provide you with a safe and secure shopping experience. We use SSL technology (we may need to get an SSL certificate), the industry standard for encryption. Although our website uses encryption security when accepting any orders for the purchase of our products, there is no guarantee that personal information and transactions on any of the websites or on the internet will be
maintained confidential and secure. The use of any of the websites and the content thereon is at your own risk and IGLOOBABY assumes no liability or responsibility pertaining to the content, your use of the websites or the receipt, storage, transmission or other use of your personal information.



Online prices, offers, and selection may vary from retail stores that carry IGLOOBABY products and are subject to change.



Online Purchase — Return & Exchange Policy

Not, quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below. 

Regular-Priced Merchandise

  • Within 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
  • Returns or exchanges on washed, worn or damaged items will not be valid. All original tags must be attached.
  • If you return your items in-store, we can process an exchange or issue you a merchandise credit.

Sale Merchandise

  • All marked-down items are final sales and are not eligible for refunds/exchanges. 

All accessories are final sale items.

We want you to be completely satisfied with your purchase from Igloobaby. If for any reason you are not, please contact us promptly at [email protected]. If you need to exchange clothing due to an incorrect size, we will be happy to assist you. Please note that customers are responsible for all shipping costs associated with returns and exchanges, unless the return is due to our error. We encourage you to ask any sizing questions before making a purchase to avoid disappointment.

To initiate a return or exchange, please contact us via email for authorization prior to shipping. Unauthorized returns may be refused upon delivery. Please include a copy of the invoice and ship the item(s) back to:


3080 Granville St

Vancouver, BC V6H 3J8

All returns must be postmarked within 14 days of the package delivery date, and the items must be in their original, unworn, unaltered, undamaged, and unwashed condition, with all original tags attached.

Please note that shipping costs are non-refundable, and we recommend using a trackable shipping service for your return. Once your return is received and inspected, we will process your refund or exchange promptly.



IGLOOBABY reserves the right, in its sole and absolute discretion to reject any order you place with us, and/or-or to limit quantities in any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or by the telephone number provided at a point of sale.

If IGLOOBABY initially accepts an order and afterwards, before accepting your payment or shipping the same, decides in its sole and absolute discretion, to limit or cancel quantities purchased per person, per household or per order, we will notify you accordingly and, as may be applicable, refund in full or in part, any payment you may have advanced to us or authorized us to process without any penalties or deductions.



Any special offers available on our Web Sites are subject to the particular terms and conditions (including time limitations) of such offers. Unless otherwise specified, you may use only one special offer in connection with any transaction. Special offers do not have any cash value independent of the transaction contemplated by such offer.



When you sign up for our newsletters you agree that we can send you electronic mail from time to time for the purposes of providing you with store news, information, additions, products, and services or any other purpose(s) which we deem appropriate. You may change your subscription settings at any time and details on how to unsubscribe will be included in each of our newsletters.



The terms, conditions or policies of other online sellers or retail stores that sell IGLOOBABY products may differ substantially from our own. If you chose to buy IGLOOBABY products elsewhere, please make sure you review the seller’s own terms, conditions or policies of sale.

If you have any questions whatsoever regarding this document please do not hesitate to contact us for further information.

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